Your systems run. We keep watch.
You focus on your business while we handle servers, cloud, updates, backups and your staff’s requests, under a written service level with a monthly report.
- A written service level (SLA)
- Continuous monitoring and alerts
- A clear monthly report
- Tested backup and recovery
IT support & operations services.
You focus on your business; we keep watch over your systems and servers.
- 01
IT support
Support for your staff and their devices, with clear channels and agreed response times.
Details - 02
Website & app maintenance
Updating, fixing and improving your site or app after launch, even if we didn’t build it.
Details - 03
Managed IT services
Ongoing care of systems, updates and backups under a written service level.
Details - 04
Servers, cloud & networks
Designing and running servers, cloud and networks securely, ready for your growth.
Details - 05
Testing & QA
We test features and speed across devices, before your customer sees a single bug.
Details - 06
IT outsourcing
We take on the IT work you define, under a clear contract and agreed KPIs.
Details
Security is built into every service.
We never bolt security on at the end. Everything we deliver passes this standard.
Every change reviewed
No change reaches your customers before it is reviewed and tested.
Vulnerability scans on every release
Automated scans of the code and every library it depends on.
Encrypted data
Your customers’ data is encrypted in transit and at rest.
Everyone sees only what is theirs
Permissions per role, so nobody sees what they don’t need.
Penetration test before launch
We attack the system ourselves, to OWASP standards, before anyone uses it.
Backups & monitoring
Tested backups, and an instant alert if anything looks wrong.
How we work.
Five steps, and at each one you know what you will receive, and when.
- 01
Understand
A call where we hear about your business, your customers and what you want to change, then agree what gets built first.
You getA written proposal with scope, price and timeline
- 02
Design
You see the screens, try them and change them before we write a single line of code.
You getA design you try and approve
- 03
Build
We build in short stages and you try each one yourself, so you never wait until the end to see results.
You getA preview with every stage
- 04
Test & secure
We test speed and features, try to break in ourselves, and fix what we find before your customers see it.
You getA report of what we tested and fixed
- 05
Launch & stay
We launch with you and train your team, then stay on for monitoring, updates and fixes.
You getSupport and follow-up after launch
Questions, answered.
Do you take over systems you didn’t build?
Yes. We start with a handover phase where we document the system and assess its risks, then move to operations and support.
Write to us and a person from the team replies directly.
Tell us what you need.
A person from the team replies within one business day with clear questions, then a written price and timeline.
From Egypt to Saudi Arabia, the Gulf and the world.